1. Introduction
At Orion Cable, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the information you provide when using our services. By using our services, you consent to the practices outlined in this policy.
2. Information We Collect
We collect several types of information to provide and improve our services:
- Personal Information: This includes information such as your name, address, email address, phone number, and payment information. We collect this information when you sign up for our services, make a purchase, or contact customer support.
- Usage Data: We may collect basic usage data related to the performance of our services, such as IP addresses, device type, and service status. However, we do not collect browsing history or track your internet activities outside of the services we provide.
- Wi-Fi Information: In some cases, we may save your Wi-Fi passwords to assist with troubleshooting and to help maintain and support your connection. This information is handled securely.
3. How We Use Your Information
We use the information we collect for several purposes, including:
- To provide, maintain, and improve our services.
- To process payments and send billing information.
- To communicate with you, including sending service updates, promotions, and customer support messages.
- To detect, prevent, and address technical issues and security threats.
- To comply with legal obligations and resolve disputes.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following cases:
- With Service Providers: We may share your information with third-party vendors who help us provide our services, such as payment processors and IT service providers. These parties are obligated to use your data only for the purposes of providing their services to us.
- For Legal Compliance: We may share your information when required by law or in response to legal requests, such as subpoenas, court orders, or government regulations.
- In Business Transfers: If Orion Cable undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
5. Data Security
Orion Cable takes steps to protect your personal data, but it is important to understand that no method of transmission over the Internet is completely secure. Customers are responsible for ensuring their own security, including the installation and maintenance of antivirus software on their devices. We recommend keeping your software up to date to help protect your data and ensure a secure experience.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we have on file for you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain legal limitations.
- Opt-out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
7. Third-Party Websites
Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Orion Cable 