Orion Broadband Home of San Diego based cable internet and telephony provider

Frequently Asked Questions

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  1. How can I test my download and upload speeds?

    To check your download and upload speeds, click Here.

  2. How do I ensure that email from Orion is not designated as spam?

    Depending on the email provider or the client (software) that you are using, you may need to add Orion Broadband to your address book or a safe sender list. You may also designate that email from Orion Broadband is not spam. Following are directions for various email providers and clients.

    Gmail

    If email from Orion Broadband has been sent to your Spam folder, you can designate that email as "not spam," and future emails from Orion Broadband will be delivered to your Inbox.

    1. From your Gmail account, open your Spam folder.
    2. Select the email from Orion Broadband (@orioncable.com).
    3. Click Not spam. The email is moved to your Inbox, and Orion Broadband is added to your Safe Contact list.
      • You can also add Orion Broadband as a contact to ensure that email from Orion Broadband is not designated as spam.

    Hotmail

    If you use Hotmail, you can add Orion Broadband as a Safe Sender.

    1. From the Windows Live Hotmail toolbar, select Options, and then select More Options (or just Options if you use Windows Live Hotmail classic).
    2. Under Junk E-mail, click Safe and Blocked Senders.
    3. Click Safe Senders.
    4. In the Mark as Safe text box, enter the Orion Broadband domain (orioncable.com).
    5. Click Add to list.

    Outlook

    If you use Outlook, you can add the Orion Broadband domain to your Safe Senders List.

    1. Open Outlook.
    2. Select an email you received from Orion Broadband.
    3. From the Actions menu, select Junk E-mail, and then select Add Sender's Domain (@example.com) to Safe Senders List.
      • You can also add Orion Broadband as a contact to ensure that email from Orion Broadband is not designated as Junk E-mail.
    4. In the Mark as Safe text box, enter the Orion Broadband domain (orioncable.com).
    5. Click Add to list.

    Yahoo

    If you use Yahoo, you can add Orion Broadband to your address book as a contact.

    1. From your Yahoo account, open an email you received from Orion Broadband.
    2. Select an email you received from Orion Broadband.
    3. To the right of the sender's name, click Add to Address Book.
    4. Verify or add Orion Broadband contact details.
    5. Click Add to Address Book.

    AOL

    If you use AOL, you can add Orion Broadband as a contact to ensure that email from Orion Broadband is not designated as spam.

    1. From your AOL account, note the address of an email you have received from Orion Broadband.
    2. From the Mail Options drop-down list, select Address Book. Your address book opens.
    3. Click Add (or click Add Contact if you are using AOL 8). Contact information is displayed.
    4. In the Other E-Mail text box, enter the Orion Broadband email address you noted in Step 1.
    5. In the Screen Name text box, enter Orion Broadband.
    6. Click Save.

  3. What do Mbps and Kbps mean?

    Mbps is an acronym meaning megabit(s) (or millions of bits) per second.

    Kbps is an acronym meaning kilobit(s) per second.

  4. What do the lights on the front of my modem mean?

    The lights on the front of your modem can help you determine whether it is operating properly.

    The most important lights are the ones that show whether the unit has power and whether it is transmitting information. If you suspect you might be experiencing a service disruption in your area because of the status of the lights on your router, please Contact us.

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