Orion Broadband Home of San Diego based cable internet and telephony provider

Troubleshooting / Service Problems:

Billing

Account & Billing

The place to look for information on how to pay your bill, set up recurring payments, order services, or perform other account-related tasks.

All about Account & Billing

  1. How often do I get billed?
  2. Why doesn't my last payment show on my bill?
  3. I lost my current statement; where do I mail my payment?
  4. Why is my bill more (or less) than usual?

TV

Television

Look here for help on hooking up your TV, troubleshooting an issue, or other various cable questions. We'll help you clear things up.

All about Television

  1. What do I need to get HDTV cable service?
  2. What is my channel lineup?
  3. How do I reboot my set-top box?
  4. Why do I hear Spanish or the Weather Station audio?

Phone

Home Phone

The place to look for information on how to pay your bill, set up recurring payments, order services, or perform other account-related tasks.

All about Home Phone

  1. How do I set up my voicemail?
  2. How do I use call forwarding?
  3. How do I reboot or reset my Home Phone modem, or MTA?
  4. Can I keep my current number?

Internet

High Speed Internet

The place to look for information on how to pay your bill, set up recurring payments, order services, or perform other account-related tasks.

All about High Speed Internet

  1. How can I test my download and upload speeds?
  2. How do I ensure that email from Orion Broadband is not designated as spam?
  3. What do Mbps and Kbps mean?
  4. What do the lights on the front of my modem mean?